With over 75 years of combined contact center operational experience, SPH Marketing’s contact center consultants have helped many in-house contact center operations overcome their unique challenges. SPH can provide an unbiased analysis of your contact center and deliver high value results focused on your company’s specific needs. We are passionate about discovering, understanding, and solving your contact center “opportunities” and have assisted our clients in the following areas:
- Start-up operations
- Expansion of existing operations
- Increase Sales Conversion Rates
- Technology (system integrations, upgrades, call routing)
- Development of Quality Assurance (QA) processes and procedures
- Establish Performance Targets
- Contact Center Metrics, Automated Reporting and Data Transmission procedures
- Training (development of sales training programs, content modules and seminars)
- Outsource vs. In-house Cost Studies
Contact SPH Marketing today to discuss ways to improve your operational effectiveness and get the most out of your contact center investment.
